S h i p p i n g
All garments sold on our site are made to order. On placing an order, it is processed within 48 hours. After 48 hours, your order is put into production in our London studio. Please allow 2 -3 weeks MADE TO ORDER and 4-6 weeks BESPOKE for your order to be completed. The delivery frame below is for when the order is complete:
RETURNS OR EXCHANGE MTO
WITHIN 7 DAYS OF DELIVERY PLEASE CONTACT STUDIO@LACEANDNEEDLESLONDON.COM
NO REFUNDS DEPOSIT ON BESPOKE ORDERS
UNITED KINGDOM
Standard Shipping EXPRESS (1-2 working days) £10
EU
Standard Delivery (up to 5 working days) £15
USA
Standard Delivery (2-4 working days) £30
Rest of the World
Standard Delivery (2-5 working days) £25
TRACKING
Our chosen delivery partner is Royal Mail (1st Class- UK) and DHL (Tracked) outside UK). Once order is complete shipping information will be sent and tracking numbers will be provided. We do not deliver to PO Boxes outside the UK and if inadequate shipping info is provided we will contact you to clarify.
**International delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. You can see examples of cost and transit times below for main destinations below.
Please note that shipping times may vary subject to national holidays and bank holidays.
MTO Order Process
01
ORDER PLACED
FULL PAYMENT
02
48H PROCESSING
03
ORDER PUT IN PRODUCTION- 2-3 WEEKS
04
ORDER SHIPPED TRACKING PROVIDED
05
7DAYS FOR RETURNS OR EXC
Bespoke Order Process
*STEP 4 FOR LONDON BASED CLIENTS ONLY*