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S h i p p i n g 

All garments sold on our site are made to order. On placing an order, it is processed within 48 hours. After 48 hours, your order is put into production in our London studio. Please allow 2 -3 weeks MADE TO ORDER and 4-6 weeks BESPOKE for your order to be completed. The delivery frame below is for when the order is complete:

RETURNS OR EXCHANGE MTO

WITHIN 7 DAYS OF DELIVERY PLEASE CONTACT STUDIO@LACEANDNEEDLESLONDON.COM

NO REFUNDS DEPOSIT ON BESPOKE ORDERS

UNITED KINGDOM 

Standard Shipping EXPRESS (1-2 working days) £10

EU

Standard Delivery (up to 5 working days) £15

 

USA

Standard Delivery (2-4 working days) £30

 

Rest of the World

Standard Delivery (2-5 working days) £25

TRACKING 

Our chosen delivery partner is Royal Mail (1st Class- UK) and DHL (Tracked) outside UK). Once order is complete shipping information will be sent and tracking numbers will be provided. We do not deliver to PO Boxes outside the UK and if inadequate shipping info is provided we will contact you to clarify.

**International delivery times may vary, particularly if shipments are subject to customs and duty procedures beyond our control. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. You can see examples of cost and transit times below for main destinations below.

Please note that shipping times may vary subject to national holidays and bank holidays.

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MTO Order Process

01

ORDER PLACED

FULL PAYMENT

02

48H PROCESSING

03

ORDER PUT IN PRODUCTION- 2-3 WEEKS 

04

ORDER SHIPPED TRACKING PROVIDED

05

7DAYS FOR RETURNS OR EXC

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Bespoke Order Process

*STEP 4 FOR LONDON BASED CLIENTS ONLY* 

01

INITIAL ENQUIRY

EMAIL/FORM

 

 

 

02

3-4 WORKING DAYS RESPONSE

03

CONSULTATION- DESIGN FINALISED & MEASUREMENTS

04

SAMPLE FITTING

05

FINAL FITTING & COLLECTION/ DELIVERY